From 1 June 2007, estate agents who act for sellers of
properties that require Home Information Packs will be required to join an
approved redress scheme. This scheme is run by the Ombudsman
for Estate Agents.
For more information on the process, click
on the headings below:
Complaining to the Ombudsman for Estate Agents
Consumers can complain to the Ombudsman for Estate Agents if all the
following criteria are met:
The complaint is being made by individuals who are actual
potential buyers or sellers of residential property in England and Wales
(i.e. commercial and agricultural property and letting/property management
The complaint must relate to an act or omission affecting the
complainant in the course of an agent's activities in relation to a Home
Information Pack, including the giving of advice as to whether a Home
Information Pack is required.
The act complained of must have occurred at a time when the rules set
out in the Home Information Packs Redress Scheme were in force in relation
to that act or omission.
The consumer has exhausted the internal complaints procedure of the
service provider or more than eight weeks have passed since the
complainant first complained in writing to the firm concerned.
The complaint to OEA is made not more than 6 months after the date on
which the final offer of settlement or final observations were made by the
The complaint was first made in writing to the firm concerned not more
than 12 months after the subject of the complaint occurred.
The Ombudsman has not considered the complaint previously (unless new
evidence is available).
No other body is or should be considering the complaint as a whole (e.g.
The claim does not or does not appear to exceed £25,000.
Ombudsman for Estate Agents
4 Bridge Street
Wilts SP1 2LX
||01722 333 306
|| 01722 332 296